Plus, it’s been universally understood that you have been able to use third-party cartridges. I really think if you’re persistent enough, you’d get a refund in Australia. Because else (in Victoria at least) you could take them to VCAT for like $70, which will cost them wayyy more in lawyer expenses than the price of a refund.
This is not legal advice, but I reckon a refund under Australian Consumer Law is extremely doable if they go down this path (for existing printers).
I found this help article where they say “Although not all non-genuine supplies may cause quality issues”.
They said they recommend using theirs, but up until this they didn’t say you couldn’t.
https://support.brother.com/g/b/sp/faqend.aspx?c=us_ot&lang=en&prod=dcpl2647dw_us&faqid=faq00000184_002
Plus, it’s been universally understood that you have been able to use third-party cartridges. I really think if you’re persistent enough, you’d get a refund in Australia. Because else (in Victoria at least) you could take them to VCAT for like $70, which will cost them wayyy more in lawyer expenses than the price of a refund.
This is not legal advice, but I reckon a refund under Australian Consumer Law is extremely doable if they go down this path (for existing printers).
Yeah interesting find, and i agree plus you can always sic the ACCC onto them if they start being painful