How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages
www.cnbc.com
Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies’ employee messages across Slack, Microsoft Teams, Zoom and other communications services.

    • Billiam@lemmy.worldEnglish
      2·
      9 months ago

      A two-party-consent state requires both people to consent to being recorded. So even if you (tacitly) agree to being recorded as a condition of your employment, if the person on the other end of the conversation doesn’t then it’s an illegal recording. That’s why it probably wouldn’t be an issue in one of those states.

      But in a one party state, the other person on the recording doesn’t have to consent as long as you do. So as long as you know your conversation is being recorded (again, hypothetically as a condition of employment) the other party (probably) doesn’t have any recourse should your employer use a third-party to monitor it.

      • jonne@infosec.pubEnglish
        2·
        9 months ago

        Presumably this is monitoring conversations between employees, all of which would have it in their contract (I’m thinking about stuff like break rooms). In fact, even in customer facing areas, corporations would just hang a sign that says ‘for your safety we have recording equipment in the store’ or whatever.

        • Billiam@lemmy.worldEnglish
          2·
          9 months ago

          The article specifically called out “workplace communication platforms” so my comments were more directed at companies monitoring their instances of Zoom/Slack/Teams/etc. But it’s a certain bet that Walmart will try to use AI to monitor its breakrooms to make sure nobody says the evil “U” word.