I tried to sign up for a 3 month trial that came with my TV. I had to create an account on my phone or PC. No problem. Then I had to validate my account somehow? It was essentially impossible to do without an Apple device. I went through tier 2 and tier 3 support, nobody could figure out how to activate my account. They wanted me to send screenshots of my error messages, but I could only submit them through my activated account.
After a few days I got an email saying my account was permanently locked. I called about that and they put in a ticket to have my account unlocked. Another few days and an email saying my ticket request was denied. I called to have them delete my account, they said I could only initiate that request by logging into my activated account. Most incompetent service I’ve ever encountered (not the customer service agents, the people who created such a horrible process).
I tried to sign up for a 3 month trial that came with my TV. I had to create an account on my phone or PC. No problem. Then I had to validate my account somehow? It was essentially impossible to do without an Apple device. I went through tier 2 and tier 3 support, nobody could figure out how to activate my account. They wanted me to send screenshots of my error messages, but I could only submit them through my activated account.
After a few days I got an email saying my account was permanently locked. I called about that and they put in a ticket to have my account unlocked. Another few days and an email saying my ticket request was denied. I called to have them delete my account, they said I could only initiate that request by logging into my activated account. Most incompetent service I’ve ever encountered (not the customer service agents, the people who created such a horrible process).