• 9 Posts
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Joined 1 year ago
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Cake day: July 8th, 2023

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  • Customer support tier .5

    It can be hella great for finding what you need on a big website that is poorly organized, laid out, or just enormous in content. I could see it being incredible for things like irs.gov, your healthcare providers website, etc. in getting the requested content in user hands without them having to familiarize themselves with constantly changing layouts, pages, branding, etc.

    To go back to the IRS example, there are websites in the last 5 years that started to have better content library search functionality, but I guess for me having AI able to contextualize the request and then get you what you want specifically would be incredible. “Tax rule for x kind of business in y situation for 2024”—that shit takes hours if you’re pretty competent sometimes, and current websites might just say “here is the 2024 tax code PLOP” or “here is an answer that doesn’t apply to your situation” etc. “tomato growing tips for zone 3a during drought” on a gardening site, etc.

    I’m in HR so benefits are a big one…the absolute mountain of content, even if you understand it, even experts can’t have perfect recall and quick, easy answers through a mountain of text seems like an area AI could deliver real value.

    That said, companies using AI as an excuse to them eliminate support jobs because customers “have AI” are greedy dipshits as AI and LLMs are a risk at best and outside of a narrow library and intense testing are going to always be more work for the company as you not only have to fix the wrong answer situations but also get the right answer the old fashioned way. You still need humans and hopefully AI can make their work more interesting, nuanced and fulfilling.







  • I’m HR and I support this message. Only thing I would add is that its much worse than that–its not just specialized jobs. Even bad, low wage jobs desperate for labor either a) don’t have the HR budget to review and screen the volume of applicants correctly b) have given up on a) and have an AI screening system that sucks and still gives them too many candidates to review and screen with their budget. Hiring managers mostly have even less time than HR.

    Blockchain resumes is the only way, but much like Esperanto has a critical mass of institutions and organizations that likely won’t be reached.