The “lack of friction” aspect seems like an understated issue. I think it’s bad, but less problematic, in issues like shopping online but it’s so important to see that “WTF?” look on people around you when you’ve got a crazy idea.
Chatbots are like an improv exercise in which you have to “yes, and” any madness pitched your way.
The “lack of friction” aspect seems like an understated issue. I think it’s bad, but less problematic, in issues like shopping online but it’s so important to see that “WTF?” look on people around you when you’ve got a crazy idea.
Chatbots are like an improv exercise in which you have to “yes, and” any madness pitched your way.